Service Desk Analyst

WE ARE HIRING A SERVICE DESK ANALYST

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

What you'll be doing

• Be the first line of defence for IT issues, managing our service desk like a pro
• Set up and manage user accounts, laptops, and printers
• Administer DNS using GoDaddy and manage Zendesk campaigns
• Support our remote teams with meeting room technology
• Troubleshoot Dynamics 365 and assist with various IT projects
• Learn and master our in-house developed platform

Who we're looking for

• Some experience as a 1st/2nd line IT Support Analyst
• Expertise in Windows 10/11, Microsoft 365, and Dynamics 365
• Knowledge of Microsoft Endpoint Manager (Intune), Active Directory, and Azure AD
• Experience with Apple Remote Desktop, JAMF, and Zendesk administration
• Excellent problem-solving skills and the ability to document your work clearly
• Strong communication skills, including working with non-native English speakers
• A proactive mindset and the ability to identify root causes and propose solutions
• Recent graduates with relevant skills and certifications are encouraged to apply!
• Microsoft and Apple certifications (desirable)
• Microsoft Azure Fundamentals (AZ-900) or Microsoft 365 Fundamentals (MS-900) (desirable)

• Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.
• At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.
• A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
• If you're excited by everything we've told you, then it's time to apply!