Senior Account Manager

WE ARE HIRING A SENIOR ACCOUNT MANAGER

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

You will be responsible for ensuring client satisfaction, campaign success, and commercial growth by combining strategic relationship management with hands-on project execution. You must have experience in account management, campaign management, or customer success within a MarTech, digital marketing, or agency environment

What you'll be doing

Client and Stakeholder Management

• Act as the main point of contact for clients across assigned accounts, maintaining strong, consultative relationships
• Understand client objectives, campaign KPIs, and business goals; co-develop strategies that align to these outcomes
• Identify growth and upsell opportunities within existing accounts and deliver data-driven recommendations that enhance client success
• Partner with clients on campaign planning, performance reviews, and quarterly business reviews

Campaign and Project Management

• Lead end-to-end campaign delivery from client brief intake, kick-off, and planning through to execution, tracking, and post-campaign analysis
• Coordinate across internal teams to ensure smooth and timely delivery
• Manage production timelines, approvals, and budget adherence, ensuring campaigns are delivered on time, on brand, and within budget

CMS and Platform Management

• Use and maintain TLC’s proprietary rewards and campaign management platform to build, update, and manage campaign microsites and landing pages
• Collaborate with creative and design teams to ensure campaign pages are visually engaging, user-friendly, and mobile-optimised
• Conduct testing and UAT prior to launch to ensure accuracy and functionality across all devices

Data and Performance Insights

• Monitor campaign performance via dashboards and analytics tools
• Interpret data to identify trends, risks, and opportunities for optimisation
• Translate insights into actionable recommendations and present these to clients regularly

Who we're looking for

• Hands-on experience with CMS platforms such as WordPress, Sitecore, HubSpot, or proprietary equivalents
• Understanding of digital marketing campaign mechanics and consumer engagement journeys
• Strong analytical skills and ability to interpret dashboards and campaign data to drive optimisation
• Proven ability to manage multiple projects simultaneously across stakeholders and markets
• Excellent communication and presentation skills, with comfort speaking to senior client stakeholders
• Proficient in Microsoft Office Suite

• Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.
• At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.
• A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
• If you're excited by everything we've told you, then it's time to apply!