Risk Management Manager

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Regulatory Supervision Risk Manager will support on the supervisory and regulatory risk management matters in Brazil to address Visa’s obligations as Card Scheme Owner, and regulated entity in alignment with the LAC Supervisory Framework and consistent with the Global supervisory Engagement Model. The objective of the role is to support the risk organization to evolve the management of requirements, engagements, inquiries, and projects to address regulatory requirements and expectations from the Brazilian Central Bank, and any other authority. This position will be based in São Paulo, Brazil.

The Regulatory Supervision Manager supports the Regulatory and Risk Governance (RRG) team, focusing on supervisory and regulatory risk management matters in Brazil within the Latin America and the Caribbean Region (LAC).

The main goal of this position is to manage and oversee interactions with the Central Bank of Brazil regarding regulatory supervision. The Manager also supports regulatory and operational risk and internal control programs for regulated entities in Brazil. The market is characterized by a complex regulatory landscape.

This role works closely with Government Affairs, Legal, Compliance and Internal Controls teams to ensure a coordinated approach to supervision that aligns with Visa’s business objectives in Brazil. The role will report to the Senior Director of Regulatory and Risk Governance (RRG) in LAC.

As such, the Regulatory Supervision Risk Manager will support the evolution and optimization of the LAC Supervisory Framework, managing consistently the increasing complexity of supervisory engagements (e.g. regulatory inquiries, reporting and requirements, license application, regulatory examinations or audits and establishment of risk frameworks) in Brazil, as well as mature risk governance practices and build out capabilities to create insights on regulatory and supervisory topics for an effective business response that best serves the interest of Visa and our clients across Brazil.

The Regulatory Supervision Risk Manager will support the execution of the regional framework for identifying, monitoring, and managing supervisory requirements, obligations and engagements, coordinating responses for regulatory reporting obligations and inquiries from the regulator in Brazil. The Manager will assist the Regulatory and Risk Governance team with key department initiatives and ongoing efforts such as tracking, metrics, presentations and reporting to Senior Management.

The Manager will support, coordinate, and implement frameworks to ensure complete compliance with local risk management regulations. Responsibilities include managing risk governance and in-market risk committees, identifying and overseeing supervisory requirements and obligations, coordinating responses to regulatory reporting and inquiries, and supporting license applications, regulatory audits, and risk framework establishment.

The Regulatory Supervision Manager will also assist the RRG with key departmental initiatives, including tracking, metrics, presentations, and reporting to senior management.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

The Regulatory Supervision Manager will provide comprehensive support to enhance and optimize the supervision framework in the region through the following responsibilities:

• Act as a trusted risk business partner, collaborating with business units, Risk, Government Affairs, Legal, Compliance, Internal Controls and other relevant stakeholders to advance the regulatory supervision engagement model in Brazil.
• Ensure that regulatory requests are addressed in a timely and consistent manner.
• Build-out metrics regarding trends and supervisory impact in Brazil to ensure an on-going measurement of goals and desirable outcomes from the different stakeholders. Maintain a repository of information used to respond to regulatory inquiries or consultations.
• Support the implementation of regulatory frameworks to address proactively regulatory requirements and report obligations.
• Support the implementation of participant’s monitoring and auditing plan to address proactively regulatory requirements and reporting obligations.
• Ensure regulatory requests are addressed promptly and consistently.
• Develop metrics to track trends and supervisory impact in LAC, ensuring continuous measurement of goals and desired outcomes for stakeholders.
• Maintain a repository of regulatory obligations, supervision plans, and information to respond to regulatory inquiries or requests.
• Develop, deploy, and maintain reporting and analytic solutions to streamline regulatory reporting processes in Brazil, leveraging regional or global initiatives to improve efficiency and accuracy.
• Identify opportunities to automate regulatory reporting or optimize self-service tools for timely, high-quality reports.
• Partner with business and functional teams to engage with government stakeholders, to foster sound conditions to operate across the region, obtain Visa operating licenses in key markets (as necessary), and maintain compliance with regulatory requirements.
• Provide regular and ongoing reporting, metrics and information related to regulatory and supervisory management and assist with presentations and training materials.
• Prepare reports, briefings and other written products to update executive management on risk activities, issues and opportunities.
• Ensure business awareness and full compliance with local regulation on Risk Management matters
• Find opportunities to automate regulatory reports applicable to the region or optimize self-service tools to ensure high quality and timely reports.
• Manage relationships with issuers, acquirers, merchants, payment processors, service providers, regulators and law enforcement authorities to:
• Respond to ad hoc queries, analytics requirements and/or support regulatory framework defined to address growing expectations from regulators and industry in Brazil.
• Partner with business and functional teams to engage effectively with government stakeholders, to foster sound conditions to operate, and maintain compliance with requirements to ensure positive outcomes with regulator in full alignment with local and Regional leaders.
• Identify opportunities to enhance the payment ecosystem and advance risk management best practice.

In addition to the primary responsibility, the person in this role may be called on to support the team as needed.

• This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
• Active participation in crisis management events (intervention, liquidation, resolution) along with internal teams and regulators, exercising escalation judgment with local and regional leadership.
• Provide regular reporting, metrics, and information related to regulatory and supervisory management; assist with presentations and training materials.
• Work closely with the LAC RRG Senior Director to drive a consistent approach to relevant topics across various regions.
• Ensure business awareness and full compliance with local regulation on Risk Management matters.

Candidate Profile – Ideal Experience and Exposure

• Strong knowledge of payment system risks.
• Experience coordinating multi-functional teams for market risk functions, programs, and initiatives.
• Over +5 years of payment experience, including advising clients on risk management best practices to foster payment business growth.
• Experience managing regulatory relationships, especially with the Central Bank of Brazil.
• Understanding of current and emerging payment system regulatory trends.
• Proven success in setting and implementing client engagement strategies.
• Strong communication, collaboration, and influence skills within a global, matrix organization.
• Deep industry knowledge and awareness of trends affecting stakeholders, including regulatory, market, competitive, and technological factors.
• Demonstrated experience with AI maturity, with a proven ability to automate regulatory reporting and streamline processes.
• Established reputation for building relationships with senior client and partner leaders, and influencing other teams.
• Professional track record of responsibility for large, complex programs, guiding cross-functional teams to successful outcomes.
• Ability to manage multiple initiatives simultaneously in a fast-paced, entrepreneurial environment, demonstrating composure and problem-solving skills with ambiguity.
• Understanding of business strategy, client needs, and evolving risk management requirements.
• Ability to assess when regulatory compliance is insufficient to protect Visa from financial, reputational, or systemic risk, and to recommend scheme‑level action beyond minimum regulatory requirements.
• Intellectual curiosity and the ability to quickly grasp new payment services and develop risk and fraud management best practices for clients.
• Solid general management background, with proven skill in strategic thinking, financial planning, risk management, relationship building, and project leadership.
• Proven ability to lead and motivate cross-functional teams of diverse subject matter experts.
• Fluency in spoken and written English and Portuguese; Spanish is a plus.

Critical Competencies for Success

• Integrity and High Ethics: Visa’s values and brand require a strong commitment to honesty and the highest standards of ethical behavior.
• Curiosity and Problem Solving: Visa seeks intellectually curious, committed individuals who are passionate about continual learning and driven to solve problems.
• Diversity: Visa actively seeks diverse talent to offer different perspectives and experiences, enhancing the company.
• Teamwork: Teamwork and shared success are vital at Visa due to the complex ecosystem and collaboration required across functions, clients, and industry participants.
• Expertise: Employees are expected to have passion for their domain and continuously build expertise and skills that help Visa grow and differentiate itself.
• Forward Thinking: Employees should embrace emerging technologies that drive the next generation of payments.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.