Danish Customer Service Representative in Athens

Workster is partnering with a fast-growing international technology company to expand its Danish-speaking Customer Service Team in Athens. The client provides a widely used digital platform that helps individuals and businesses create and manage their online presence. We are looking for empathetic, solution-focused Danish-speaking Customer Service Representatives to deliver outstanding support across multiple channels and help users get the most from the platform.

Your Role

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• Respond to inbound customer enquiries via chat, email and phone in Danish.
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• Provide accurate, timely and friendly support for product, billing and account-related questions.
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• Troubleshoot user issues on the platform, provide clear step-by-step guidance and propose practical solutions.
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• Escalate complex or technical issues to relevant teams and follow up until resolution.
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• Educate users about platform features and best practices to help them achieve their goals.
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• Maintain detailed records of customer interactions in the CRM system and ensure accurate ticket handling.
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• Collect and relay user feedback to product and development teams to improve the user experience.
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• Participate in training and coaching sessions to stay up to date with product updates and service standards.

Your Qualifications

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• Native-level Danish and professional working proficiency in English (B2 or above).
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• At least 1 year of customer service or contact centre experience with a strong customer orientation (mandatory).
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• Excellent verbal and written communication skills in Danish and English.
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• Experience with digital platforms, website builders or CMS is a plus; interest in digital marketing and web design welcomed.
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• Strong problem-solving skills, patience and the ability to remain calm under pressure.
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• Comfortable using CRM systems, ticketing tools and standard office software.
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• Ability to work independently, manage multiple tasks and prioritise effectively.
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• Stable job history and a professional approach to work.
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• Based in Athens or willing to relocate to Athens; flexibility for occasional travel if required.

The Offer

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• Competitive base salary and benefits package aligned with experience.
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• Structured onboarding programme and paid training to ensure your success.
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• Private health insurance and other local benefits depending on location.
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• Weekday schedules with shifts covering early morning to late evening; detailed schedules provided during recruitment.
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• Modern office in a central Athens location with a multicultural team; remote or hybrid options may be available depending on the role.
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• Opportunities for professional growth, internal mobility and on-the-job learning.
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• Work for a globally recognised digital platform and gain valuable experience for your CV.