Croatian Customer Service Repesentative

Workster is partnering with a fast-growing international technology company to expand its Croatian-speaking Customer Service Team. The client provides a widely used digital platform that helps individuals and businesses create and manage their online presence. We are looking for empathetic, solution-focused Croatian Customer Service Representatives to deliver outstanding support across multiple channels and help users get the most from the platform.

Your Role

• Respond to inbound customer enquiries via chat, email and phone in Croatian.
• Provide accurate, timely and friendly support for product, billing and account-related questions.
• Troubleshoot user issues on the platform, provide step-by-step guidance and propose solutions.
• Escalate complex or technical issues to relevant teams and follow up until resolution.
• Educate users about platform features and best practices to help them achieve their goals.
• Maintain detailed records of customer interactions in the CRM system.
• Collect and relay user feedback to product and development teams to improve the user experience.
• Participate in training and coaching sessions to stay up to date with product updates and service standards.

Your Qualifications

• Native-level Croatian and professional working proficiency in English (B2 or above).
• At least 1 year of customer service or contact centre experience with a strong customer orientation (mandatory).
• Excellent verbal and written communication skills in Croatian and English.
• Experience with digital platforms, website builders, CMS or interest in digital marketing and web design is a plus.
• Strong problem-solving skills, patience and the ability to remain calm under pressure.
• Comfortable using CRM systems, ticketing tools and standard office software.
• Ability to work independently, manage multiple tasks and prioritise effectively.
• Stable job history and professional approach to work.

The Offer

• Competitive base salary and benefits package aligned with experience.
• Structured onboarding programme and paid training to ensure your success.
• Private health insurance and other local benefits.
• Weekday schedules with shifts covering early morning to late evening (detailed schedule provided during recruitment).
• Modern office in a central location with a multicultural team; remote or hybrid options may be available depending on the role.
• Opportunities for professional growth, internal mobility and on-the-job learning.
• Work for a globally recognised digital platform and gain valuable experience for your CV.