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Case Manager / Litigation Assistant
Impact BPO · Tegucigalpa, Honduras
About The Role
We are seeking a highly organized and detail-oriented Case Manager / Litigation Assistant to support personal injury cases from pre-litigation through litigation. This role requires strong case management skills, the ability to handle discovery processes, and excellent communication with clients, providers, and legal teams.
Requirements
- Previous experience in plaintiff personal injury strongly preferred
- Litigation and discovery experience is a plus
- Familiarity with CasePeer is preferred
- Strong organizational and multitasking skills
- Excellent written and verbal communication abilities
- Ability to work independently and meet deadlines
- High attention to detail and accuracy
- Professional demeanor with a client-focused mindset
- Ability to handle confidential information with discretion
Preferred Skills
- Knowledge of California personal injury claims and litigation processes
- Familiarity with discovery procedures and deadlines
- Understanding of medical terminology and billing practices
- Experience handling UM/UIM claims
- Experience managing liens and settlement documentation
- Solid understanding of insurance claim procedures
Responsibilities
- Manage personal injury cases from intake through settlement
- Handle insurance claims, Letters of Representation, and coverage tracking
- Monitor client treatment, coordinate appointments, and maintain case updates
- Support attorneys with litigation and discovery, including drafting responses
- Communicate with clients to gather documentation and review case details
- Track deadlines, follow-ups, and ensure timely case progression
- Request and organize medical records, billing, and lien documentation
- Maintain accurate and organized files in CasePeer and Box
- Conduct regular follow-ups with clients and providers
- Assist with demand packages, settlements, and case resolution
- Document all activities and maintain compliance with internal processes
- Track daily activity, report progress, and resolve missing items promptly
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