Clinical Assistant-Orthotics

Nemours is seeking a Clinical Assistant to join our team in Jacksonville, FL. The Clinical Assistant is an important liaison between the patient/family, provider, and other care team members in the department. The clinical assistant will coordinate patient scheduling, care messaging, authorizations, and other clinical office support. Acts as a resource and cross covers if needed, specially working together with other staff in the O and P department. Essential Functions Deliver excellent customer service to the patients/families and other care providers. Focusing on family centered care. Act as a liaison between O&P services and other clinical divisions. Keep parents, patients, and associates informed of care plan & schedule of services Scheduling of patients through phone conversations, app messages and email. Routinely check the TEs in Epic and route/respond messages appropriately. Will utilize critical thinking to make decisions that best satisfies the patient and accomplishes agreed upon goals. Track and keep updated with divisional huddles. Transports materials/products for patient care throughout the facility. Keep all rooms properly stocked and inform team of inventory shortages in supplies so we can order appropriately when needed. Acts as a backup for the lab technicians. Ability to assess and manage clinic flow. Rooming patients and device delivery Function well within a team or individually. All other duties as assigned by director or department leadership Requirements High school diploma required Minimum of 3 months job related experience Patient and customer service experience preferred BLS from the American Heart Association must be required within 3 months of hire