Client Relations

We are looking for a detail-oriented and client-focused Client Relations Coordinator to join our team. In this role, you will serve as the main point of contact for clients, ensuring they receive timely updates, clear communication, and a smooth experience throughout their case process.

Responsibilities

• Respond promptly to client calls, messages, and inquiries, maintaining a high level of professionalism and empathy.
• Provide accurate and timely case status updates to clients.
• Follow up consistently with insurance adjusters to ensure progress on claims.
• Coordinate and follow up with medical providers regarding treatment and documentation.
• Send documents to clients for signature and ensure proper completion and tracking.
• Maintain organized records of all communications and case updates.

Qualifications

• Strong client communication and customer service skills, with the ability to keep clients informed, reassured, and supported throughout the settlement process.
• Excellent organizational skills, including the ability to calendar follow-ups, monitor deadlines, and manage reminders effectively.
• High attention to detail and ability to multitask in a fast-paced environment.
• Professional demeanor and problem-solving mindset.