Medical Scheduler

We are seeking a highly organized and detail-oriented Medical Scheduler to manage high-volume appointment scheduling across multiple locations. The ideal candidate will handle patient communications, ensure accurate medical documentation, and maintain fully optimized schedules in a fast-paced healthcare environment.

Responsibilities

• Manage a high volume of approximately 70+ inbound and outbound calls daily from patients and referring sources (law firms, insurance companies, doctors, etc.)
• Schedule 50+ daily appointments to meet operational requirements
• Proactively identify and fill schedule gaps across 11 locations, ensuring near 100% schedule utilization for the upcoming 7 days
• Review patient paperwork prior to scheduling to ensure all required clinical documentation is complete and properly uploaded
• Create and update patient profiles with accurate demographic, insurance, and lien information
• Maintain and update electronic medical records with precision and consistency
• Ensure full understanding of each location’s modalities, equipment limitations, and provider preferences
• Provide accurate and professional communication to patients and external partners throughout the scheduling process.

Requirements

• English level B2 or above
• 1+ years of experience in a high-volume call center or BPO environment
• Experience with U.S. medical insurance preferred (not required)
• Strong verbal and written communication skills
• Excellent multitasking and organizational abilities
• Strong attention to detail
• Ability to work under pressure in a fast-paced environment
• Basic knowledge of MS Office (Outlook, Excel, Word, etc.)