VP - Knowledge, Learning/Certification & Community (TKLC)

ABOUT TEMENOS

Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.

VALUES

• Care about transforming the Banking landscape.
• Commit to being part of an exciting culture and product evolving within the financial industry.
• Collaborate effectively and proactively with teams within or outside Temenos.
• Challenge yourself to be ambitious and achieve your individual as well as the company targets.

Summary

The VP of Knowledge, Learning /Certification & Community (TKLC) is responsible for leading Temenos’ Knowledge, Learning, Certification and Community ecosystem as a unified strategic capability. Reporting to the Chief Delivery Officer inside Temenos’ 1CX (Customer Experience) Services department, t he role combines enterprise knowledge architecture, AI-enabled platforms, and learning and community capabilities into a single integrated function.

This role delivers the technical and organisational backbone underpinning Temenos’ AI Services Knowledge direction and TKLC strategy and execution , built on a governed enterprise services Knowledge Graph and domains, directly supporting the corporate Knowledge Graph initiatives.

Context & Strategic Alignment

• AI based knowledge underpinning for all Service s Department – integration and support for the agentic delivery and Intelligent Core strategies
• Enterprise Community Vision – unified front door and AI-driven discovery
• Learning , Exam & Certification Transformation – structured capability lifecycle

Organisational Model & Leadership Scope

The VP TKLC leads two integrated areas

Head of Knowledge, AI & Platforms – owns services related knowledge graph, AI platform . This function owns the centralized, dedicated AI Expert Services team, which acts as a service provider to all other Services functions.

Head of TLC – owns learning, certification, and community domain expertise as well as the TLC business.

Key Responsibilities

• Working directly with the Temenos wide Knowledge Graph team, o wn the specific services knowledge graph architecture across all services domains , influencing key decisions around ontology, technology selection , and execution of related capabilities.
• Build AI capability layer including search, recommendations and enrichment.
• Build centralised AI expert services capability organization within the Services Department as a Center of AI Excellence as well as disseminating AI skills throughout related 1CX (Customer Experience) teams
• Enable AI-driven delivery and knowledge reus e, including knowledge capture across the 1CX functional areas, particularly the Consulting Organization.
• Manage the T emenos Learning Community (TLC) business line through a direct reporting leader of the TLC business which includ es learning , exams, certification and community.
• Own AI governance, data quality and knowledge lifecycl e across the Services department

Key Deliverables ( 6 –18 Months)

• AI ontology and technology selections aligning with corporate
• Services Knowledge Graph MVP across Services domains
• Drive AI execution of best in class features for TLC based on Head of TLC domain expertise and business direction
• Increase year over year TLC business revenue.
• Support AI use cases from GDC with aim to reduce total cost of project implementations

Experience & Profile

• Deep experience in enterprise AI or data platforms development and execution
• Deep execution experience in knowledge graphs and AI/ML systems
• Financial mastery over business P&L/accounting principles

Leadership Characteristics

• Execution focused – Outcome Driven
• Strong stakeholder leadership

SOME OF OUR BENEFITS include

• Maternity leave : Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership : 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care : 4 weeks of paid family care leave
• Recharge days : 4 days per year to use when you need to physically or mentally needed to recharge
• Study leaves : 2 weeks of paid leave each year for study or personal development

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