Global Extended Maintenance Analyst

ABOUT TEMENOS

Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.

VALUES

• Care about transforming the Banking landscape.
• Commit to being part of an exciting culture and product evolving within the financial industry.
• Collaborate effectively and proactively with teams within or outside Temenos.
• Challenge yourself to be ambitious and achieve your individual as well as the company targets.

Responsibilities and Accountabilities

• Own validation of customer eligibility for Extended Maintenance and determine pricing based on software release, contract clauses, implementation status, and approved annual rate cards
• Accountable for proactive revenue protection, by employing sound judgement and contractual interpretation in analyzing terminations, renewals and standalone EM contracts
• Identify and mitigate Extended Maintenance billing risks such as overstatement and double counting (e.g. ILF vs Subscription EM) by performing structured data analysis and reconciliation before billing
• Maintain high‑quality data in the Global EM Database, by resolving inconsistencies between source systems and manually maintained databases
• Serve as first‑level escalation point for EM queries from Finance, Sales, Maintenance, Credit Control and Regions, providing structured responses to regional concerns on data accuracy/reliability of EM Database
• Conduct/support EM review calls with Regional Finance stakeholders and ad‑hoc analyses with accurate, up‑to‑date EM data and clear explanations of variances
• Continuously seek to improve EM process, including EM Database preparation/updating, eligibility validation and exception handling with focus on process optimization through AI‑assisted ways of working/Power BI automation to drive increased efficiency and data accuracy
• Support CAT Managers / Team Leaders during the planning and monitoring of annual and Extended Maintenance Billing Program
• Act as EM process expert during SSC / Finance projects, system changes, or reporting enhancements

Skills, Competencies and Qualifications

• Minimum 3–5 years of experience in Contract Administration, Customer Billing or Maintenance‑related Finance processes, preferably in a Senior role
• Strong understanding of software maintenance models (on‑premise, subscription, Cloud/SaaS)
• Experience in handling high value, high risk revenue streams in a business-facing role, is an advantage
• Excellent analytical skills , attention to detail, and data reconciliation capability
• Strong Stakeholder Management and ability to challenge constructively using facts and data, while interacting with global, cross‑functional Stakeholders (Sales, Finance, Maintenance)
• Very good MS Office suite skills (incl. Excel at intermediate/advanced level); strong experience with ERP / billing tools (e.g. Oracle, Conga, Salesforce, Power BI/reporting tools) is required
• Clear, structured written and verbal communication skills suitable for Senior Stakeholders
• Ability to work independently, manage tight timelines and operate in a global, matrix environment

#LI-Hybrid

SOME OF OUR BENEFITS include

• Maternity leave : Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership : 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care : 4 weeks of paid family care leave
• Recharge days : 4 days per year to use when you need to physically or mentally needed to recharge
• Study leaves : 2 weeks of paid leave each year for study or personal development

Please make sure to read our Recruitment Privacy Policy