Starszy Specjalista/ CX Supply Chain Senior Specialist (Spanish)

Order Management Specialist with Spanish Are you passionate about customer service, order management, and working in a dynamic international environment? Join ArcelorMittal Business Center of Excellence and become part of a team responsible for ensuring smooth order processing, timely deliveries, and outstanding customer satisfaction. As an Order Management Specialist, you will play a key role in managing customer orders throughout their entire lifecycle while working closely with Sales, Production, Logistics, Finance, and other internal stakeholders. Your Responsibilities Manage customer orders in SAP/ERP systems, ensuring accurate and timely order processing. Create and maintain customer price lists and support pre-sales activities. Process various types of orders, including standard, warehouse, consignment, and trial orders. Coordinate order fulfillment activities with Sales Offices, Production Planning, and other internal teams. Process order changes and maintain accurate order data in ERP systems. Monitor customer credit limits and coordinate shipment releases with Logistics teams. Allocate available materials to customer orders and create shipment requests in ERP systems. Handle logistics-related inquiries and coordinate solutions for delivery or documentation issues. Respond to customer inquiries regarding order status, deliveries, and planned production schedules. Prepare and provide customers with certificates, invoices, delivery notes, packing lists, and other required documentation. Manage customer claims in SAP, CRM, and other relevant systems, coordinating corrective actions when needed. Maintain and update customer master data, including addresses and communication preferences. Cooperate with Accounts Receivable teams regarding payment-related matters. Manage proforma invoices, monitor payments, and support dispatch release processes. Coordinate orders involving letters of credit and consignment stock arrangements. Participate in projects, process improvement initiatives, and knowledge-sharing activities. Support the creation of training materials and operational documentation. What We Are Looking For Fluent Spanish and English (written and spoken). 3–5 years of experience in Customer Service, Order Management, Logistics, Supply Chain, or a related field. Strong customer-oriented mindset and excellent communication skills. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and problem-solving abilities. Ability to work independently as well as collaboratively within an international team. Excellent organizational and multitasking skills. Continuous improvement mindset and willingness to learn new skills. Experience with SAP, CRM systems, Microsoft Office tools, or order management platforms will be considered an asset. What We Offer Stable employment in a global organization and industry leader. Hybrid working model. Opportunities for professional growth and international career development. Comprehensive onboarding and training programs. Attractive benefits package. Friendly and supportive working environment. Collaboration with international teams and stakeholders across Europe. Join us and help ensure a seamless order management process while delivering an exceptional customer experience every day.