Senior Product Manager (Payment)

What You Will Do

• Own product vision and roadmap for core platform domains

Lead the definition and evolution of key platform capabilities supporting airline distribution and B2B travel commerce. Balance short-term delivery with long-term platform sustainability.

• Act as the functional authority for complex workflows

Define and document end-to-end product behavior across booking lifecycles. Cover search, pricing, booking, ticketing, cancellations, refunds, commissions, settlements, and operational edge cases.

• Work closely with architecture and engineering leadership

Partner deeply with the Principal Software Architect and engineering teams. Shape system boundaries, APIs, data flows, and sequencing of platform capabilities.

• Translate strategy into execution-ready requirements

Convert high-level business objectives into clear, prioritized product requirements and user journeys. Establish acceptance criteria suitable for high-risk transactional systems.

• Drive phased product evolution

Support incremental delivery and controlled platform evolution. Ensure new capabilities are introduced safely without disrupting live operations.

• Balance commercial, operational, and technical needs

Work with business, finance, and operations stakeholders. Ensure product decisions account for revenue impact, cost efficiency, operational risk, and regulatory considerations.

• Champion data-informed decision making

Define success metrics beyond delivery (e.g., booking success rate, failure rates, refund SLAs, conversion impact).Use data to guide prioritization and trade-offs.

• Enable cross-functional alignment and buy-in

Clearly communicate product intent, priorities, and trade-offs to internal teams and selected external partners where appropriate.

• Stay informed on industry and market trends

Track developments in airline technology, travel commerce, and platform models to inform product direction without chasing unnecessary complexity.

Your Experience

• Education: Degree in Computer Science, Engineering, or a related field.
• Professional Experience: 8+ years of overall experience, with at least 4–5 years in a senior product management role.
• Platform Focus: Proven experience managing platform or system products rather than purely consumer-facing features.
• Technical Domain: Strong understanding of transactional systems, APIs, and service-based architectures. Experience working closely with software architects and engineers on complex technical products.
• Delivery & Analysis: Solid grasp of Agile delivery principles, backlog management, and phased delivery in high-risk environments. Strong analytical skills with the ability to reason about workflows, edge cases, and failure scenarios.
• Soft Skills: Excellent communication and stakeholder management skills, including the ability to explain complex concepts clearly.
• Strong Advantages: Experience in travel, airline systems, OTA platforms, payments, e-commerce, or fintech.
• Nice-to-Haves: Familiarity with experimentation, optimization , and metrics-driven improvement.

What We Value

• Systems Thinkers: Product managers who think in systems and lifecycles, not just screens and features.
• Adaptability: Comfort operating in ambiguous, evolving environments where requirements are complex and trade-offs are real.
• Accountability: Strong ownership mindset and willingness to engage deeply with technical and operational detail.
• Pragmatism: Ability to balance pragmatism with long-term product vision.