Air Export Supervisor (m/w/d)

The Air Export Supervisor is responsible for the timely and accurate processing of shipments and to provide pro-active customer service to internal and external customers. All Company policies and compliance of government regulations is required.

ESSENTIAL FUNCTIONS

• Accurate and timely processing of all shipments
• Pro-active communication to internal and external customers
• Adherence of Company guidelines as related to billing
• Effective communication with respective managers and respective gateway operations to ensure the best possible routing of cargo
• Timely communication with customers upon receipt of inquiry
• Accurate and timely processing of shipments, AWB’s, invoices, and government required documents
• Update and maintain TSA regulations for Branch
• Obtain and maintain customer records including Consent to Screen form, shippers instruction and other forms and documents to be kept in the file
• Ensure screening of cargo as per government and Company policy
• Identify and recommend process improvement opportunities
• Maintain Carrier Contract Rates in cooperation with Air Product Management team
• Accurately maintain Customer rates
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

• Conduct performance evaluation for direct reports
• Recommend hiring, firing and promotion
• Identify and resolve personnel issues
• Ongoing coaching and mentoring of staff to develop skills to the highest level

QUALIFICATIONS

• Excellent organizational skills
• Strong attention to detail
• Excellent written and verbal skills
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Ability to identify and solve problems
• Must be able to complete all assignments in a proficient and effective manner
• Customer service oriented and flexible attitude
• Team player

EDUCATION AND EXPERIENCE

• High school diploma or GED
• 2-5 years of progressive experience in Air Export functions
• Ability to read and understand carrier tariffs
• Knowledge of rating and routing of cargo
• Understanding of applicable IATA Regulations
• Strong knowledge of world geography
• Good basic math skills and understanding

ENVIRONMENT

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to 10%) required in support of the position’s responsibilities.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds