Technology Services Engineer II

🔍 Technology Services Engineer II

Bristol, United Kingdom | Pax8

Join Pax8 in the UK as a Technology Services Engineer II and play a key role in delivering high-impact technical solutions while growing alongside a business at the forefront of the managed intelligence marketplace.

🚀 Why this role is exciting

This is more than a technical support role — it’s an opportunity to operate as a trusted expert, solving complex challenges and supporting partners with modern cloud technologies. At Pax8, you’ll grow alongside cutting-edge innovation, including AI-enabled tools, giving you space to build future-ready skills while making a real impact from day one.

🌍 Our culture & what makes Pax8 different

At Pax8, culture isn’t just a statement — it’s how we operate every day. We’re passionate about collaboration, growth, and doing meaningful work that helps our partners succeed. You’ll be surrounded by a forward-thinking team that embraces innovation and continuous learning, with support to develop your career and expand your expertise.

⚙️ What you’ll be doing

• 💡 Delivering advanced technical support and guidance across cloud and managed service platforms
• 🤝 Acting as a trusted advisor to partners, helping them resolve complex challenges efficiently
• 🔍 Troubleshooting escalated issues and identifying root causes with a structured, analytical approach
• 📈 Driving continuous improvement by identifying trends, recommending solutions, and enhancing processes
• 🧠 Collaborating with internal teams to share knowledge, improve service delivery, and elevate the customer experience
• 🚀 Supporting adoption of new technologies, including AI-driven capabilities, to improve outcomes for partners

🌟 The impact you’ll make

In this role, you’ll directly influence partner success by resolving critical challenges quickly and effectively. Your expertise will strengthen trust, improve outcomes, and help scale the quality of service Pax8 delivers globally.

✅ What you’ll bring

• Solid working proficiency with Azure AD, Intune, SSO, endpoint management, and identity lifecycle operations with minimal supervision.
• Competent with ServiceNow and Atlassian for workflow management, change requests, and documenting technical work.
• Independently supports application onboarding and updates, validating requirements and performing testing.
• Handles routine and moderately complex maintenance tasks with high accuracy.
• Working skill in automation/scripting to streamline repetitive tasks (Python, Power Automate, Terraform).
• Good understanding of cloud infrastructure concepts (Azure/AWS IAM, networking basics, storage, compute).
• Demonstrates practical application of Agile and DevOps practices.
• Understanding of ITIL processes, including incident, change, and problem management.
• Strong troubleshooting capabilities; begins identifying root causes.
• Reliable collaborator who contributes to team deliverables and small projects.
• Communicates clearly with peers, stakeholders, and end users.
• Applies security best practices in daily work.
• Demonstrated ability to handle shifting priorities and moderate ambiguity.
• Highly organized detail-oriented with an ability to prioritize and handle multiple tasks and projects simultaneously
• Ability to grasp complex ideas and change direction quickly in a fast-paced environment
• Excellent verbal and written communication skills with the ability to communicate at all levels in English and other relevant languages depending on the market
• In order to fulfil this role, you should be resident in this country with a valid right to work

💡 Desirable Education & Certifications

• B.A./B.S. in related field or equivalent work experience
• Bachelors degree in related field or equivalent related experience
• ITIL 4 Foundation
• MS-900 - Microsoft 365 Certified: Fundamentals
• AZ-900 - Microsoft Certified: Azure Fundamentals
• AWS Certified Cloud Practitioner (CLF-C02)

🤝 Trust and Hiring

At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions