Agent - Refunds

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as Booking.com , Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes Precision , our specialist in travel fintech; Tripstack , our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group’s flight content and fulfillment services; Wenrix , the AI Infrastructure for profitable growth in air; and Flygresor.se , Sweden’s leading flight comparison site. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

Location: Mumbai

Duties & Responsibilities

• Handle Refunds Queues (GDS, LCC, BSP link)
• Manage non show tickets
• Manage ADMs/ACMs
• Manage billing issues (Extra refunds, Ret errors)
• Manage BSP Refund applications rejected
• Contact Airlines & Providers for different issues.
• Analyze and propose solutions for task optimizations & automations
• 24*7 shift

Requirements

• At least one year experience as a Travel Agent
• Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered as a benefit)
• Documented experience in reading and interpreting airline fare rules.
• Knowledge of processing GDS and BSP refunds is a must.
• Experience in working with KPIs and deadlines
• Experience in analyzing data and producing reports
• Troubleshooting skills & analytical problem-solving skills.
• Seeking best practice implementation and driving ideas
• Excellent written and verbal communication skills in English
• Self-driven, proactive and results oriented
• Good attention to detail
• Well organized, persistent with multitasking skills
• Competent quantitative skills (good in calculations)

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.