Associate-Guest Relations

Schedule: Supplemental hours Rotating Shifts (0-24 hours, varies at the needs of the department) Department Supported: Patient Experience Work Location: North Hospital Primary Responsibilities: Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude. Requirements: • High School Diploma/GED required. Preferred: • Previous concierge level customer service experience preferred. • Previous healthcare experience involving patient/public contact preferred. Benchmarks: Be at work on time Functioning well independently after training.