In Room Dining & Mixbar Server - W Prague

BECOME PART OF THE ELECTRIFYING WORLD OF W PRAGUE Ignite Curiosity. Expand Worlds. Be Part of the W Experience. What You’ll Do Provide friendly, professional, and timely service to guests. Take room service orders by phone, answer menu questions, accurately enter orders into the MICROS/POS system, and provide estimated delivery times. Confirm order details, communicate special requests, allergies, and dietary requirements to the kitchen. Promote menu items and upsell when appropriate. Handle guest questions, requests, concerns, and complaints professionally. Maintain excellent telephone etiquette and clear communication with guests, coworkers, and other departments. Process payments accurately and follow all cash-handling and accounting procedures. Communicate service delays and follow up with guests to ensure satisfaction. Maintain cleanliness and organization of work areas using clean-as-you-go practices. Follow all company policies, safety, security, privacy, and confidentiality procedures. Work collaboratively with colleagues and other departments to ensure excellent guest service. Complete required closing reports and other assigned duties. Provide basic knowledge and assistance regarding menu items and wines when required. What We’re Looking For High school diploma/GED preferred. No previous related experience required. Strong customer service and communication skills. Professional telephone etiquette and good English language skills. Positive attitude, teamwork, dependability, and integrity. Ability to multitask and work effectively under pressure. Ability to stand and walk for extended periods and lift/carry items up to 10 pounds. What We Offer Competitive salary based on experience 5 weeks of annual leave Permanent employment contract Staff meals during shifts Discounts on accommodation across all Marriott International hotels worldwide Public transport contribution Multisport card Recognition and celebration of your individuality — be yourself, that’s the W way Are you ready to make it happen? Join W Prague and bring your energy, creativity, and personality to our world of bold luxury. Apply now and let’s make it WOW. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.