Spa Director (Long Term) - W VERBIER

JOB SUMMARY Your Role as a “Talent” at W Verbier Le Spa As a Talent, you embody the W way of life for our guests. You are the very essence of the brand — passionate, playful, warm, and welcoming in personality. Why Join Us? A GREAT OPPORTUNITY AT W VERBIER LE SPA – OPEN 365 DAYS A YEAR Key Responsibilities Take full responsibility for the operational and financial results of the Spa, ensuring profitability and driving development. Ensure the W experience in accordance with brand standards and with the LQA and FORBES standards. Develop marketing strategy, build member loyalty, enrich the programming, maintain customer relationships. Create and develop treatment concepts, partnerships, and innovative offers. Analyze sales and financial reports monthly; propose recommendations based on market, seasonality, competition, and trends. Build an effective Talent structure to maintain productivity and efficiency ratios. Collaborate with the marketing leadership to develop the annual plan, coordinate promotional offers. Ensure internal and external visibility. Ensure strict compliance with Swiss hygiene and safety regulations as well as group standards. Guarantee maintenance of equipment and facilities. Handle guest requests and complaints professionally. Implement a structured training program for Talents (permanent staff, seasonal, extras), conduct performance reviews, manage scheduling, attendance, leave, and absences. Our Five Passions point @ W Sound: the acoustic ambiance, music & sound at the Spa, to soothe, energize, elevate Taste: gustatory sensations, wellness beverages, healthy snacks; a refined menu to awaken the palate Body: physical well‑being — treatments, fitness, massages, body rituals Scene: décor, style, the spectacle — alpine surroundings, design, WET® spaces, the attention to detail Stance: attitude, commitment — to the environment, to service, to human experience, to authenticity Required Criteria Minimum 3 years’ experience in an equivalent role in a luxury Spa. Experience in luxury hospitality. Fluent in French and English. Experience in a seasonal establishment is an advantage. Great attention to detail and a real passion for delivering a memorable experience. Due to visa regulations, only applications from Switzerland and the European Union will be considered. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.