Guest Experience Expert

Guest Experience Expert – Courtyard Aberdeen Do you thrive on making people feel genuinely welcome? We're looking for a warm, dynamic, and adaptable Guest Experience Expert to join our team at Courtyard Aberdeen. This is far from a typical front desk role. You'll work across the hotel, reception, food and beverage, making every guest interaction count, from a seamless check-in to a perfectly served breakfast. No two shifts are the same, and that's exactly what makes it exciting. Our Hotel Courtyard by Marriott Aberdeen Airport is a contemporary hotel just a short walk from Aberdeen International Airport, welcoming both business and leisure travellers from around the world. What you'll do: Be the face of Courtyard Aberdeen building genuine rapport with guests and creating memorable moments Handle check-ins, check-outs, reservations and payments with confidence and care Anticipate guest needs, resolve issues at first contact, and go the extra mile every time What we're looking for: A naturally warm and people-first personality Adaptability and a willingness to turn your hand to anything A professional, calm approach, even under pressure Previous hospitality experience is a plus, but your attitude matters most £12.91 per hour | Rotating shifts including days, evenings and nights (occasionally) Why You'll Love Working With Us At Courtyard Aberdeen our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day. Benefits & Wellbeing Use of Hotel Gym BenefitHub Access: World's largest selection of retail discounts Wisdom Wellbeing: 24/7 support for you and your family Travel & Dining Perks Marriott Associate Rates and discounts for friends and family 20% off at Marriott F&B restaurants This could be the start of something special. If you're ready to bring your personality and passion to a role where every day makes a difference, we'd love to hear from you. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.