HR SSC_Spain

Job Responsibilities

1. Employee Life Cycle Management

• Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries.
• Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness.
• Optimize employee data governance to improve data quality and consistency.
• Support annual audits and compliance checks in line with local labor laws and company policies.

1. Employee Benefits Administration

• Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks.
• Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance.
• Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement.

1. HR Inquiry & Service Support

• Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support.
• Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience.
• Maintain and update the FAQ knowledge base to improve efficiency and reduce response time.

1. Data & Process Optimization

• Identify and implement process and system improvement opportunities to enhance automation and digitalization.
• Maintain and update HR module SOP documentation to ensure process standardization and compliance.
• Participate in key digital HR projects, including Hi HR system and payroll submission automation.
• Deliver regular HR reports and analytics to support business decision-making.

Qualifications

• Bachelor’s degree or above, preferably in Human Resources, Business Administration, or a related field.
• Familiar with European labor regulations and HR operational processes; at least 1 year of experience in an international company or HR-related role.
• Excellent communication skills in both Chinese and English;
• Proficient in mainstream HR systems (such as Workday, SAP SuccessFactors, etc.) and data analysis tools like Excel.
• Detail-oriented, with strong customer service awareness, project execution skills, and a mindset for continuous improvement.
• Experience in HR system implementation or automation projects, with solid understanding and hands-on practice in employee experience, data governance, and process optimization.