Demand Account Coordinator - Xsolla Ads

Responsibilities

• Manage a portfolio of affiliate and API-integrated demand partners running user acquisition campaigns on the Xsolla Offerwall, serving as their primary day-to-day point of contact.
• Support the onboarding of new affiliate and API partners, coordinating with technical and operations teams to ensure integrations are completed accurately and on schedule.
• Maintain accurate records of partner accounts, campaign configurations, and integration statuses in CRM and internal tracking tools.
• Monitor live campaigns across affiliate and API partners, flagging performance anomalies and working with internal teams to resolve discrepancies quickly.
• Assist partners with technical questions related to API documentation, tracking setup, postback configuration, and feed integration.
• Coordinate with the technical team to triage and resolve integration issues, acting as a clear communication bridge between partners and internal stakeholders.
• Review campaign data regularly using KPIs such as CPI, CTR, conversion rate, and install volume to identify issues and surface optimization opportunities.
• Prepare regular performance reports and campaign summaries for partners, translating data into clear, digestible updates.
• Support senior account managers in preparing business reviews, renewal materials, and growth presentations for key accounts.
• Respond to partner inquiries promptly and professionally, maintaining a high standard of service across all communications.

Qualifications & Skills — Required

• 1–2 years of experience in account management, partner support, digital advertising operations, or a related field; AdTech, affiliate marketing, or mobile advertising experience preferred.
• Strong written and verbal communication skills — clear, concise, and professional in all partner-facing interactions.
• Comfortable working with campaign data and performance metrics such as CPI, CTR, install volume, and conversion rate, with the ability to spot trends, escalate issues, and summarize findings clearly.
• Highly organized with strong attention to detail; able to manage multiple accounts and tasks simultaneously.
• Collaborative team player, comfortable working across product, operations, and technical teams.
• Proficient in Google Sheets or Excel for tracking and reporting.

Nice to Have

• Exposure to affiliate networks, API integrations, or performance marketing platforms.
• Basic familiarity with API concepts, tracking links, postback URLs, and affiliate/performance integrations — you don't need to be an engineer, but comfort reading technical documentation is a plus.
• Experience with CRM tools such as Salesforce or HubSpot.
• A genuine interest in gaming, digital advertising, and the performance marketing ecosystem.