Administrative Coordinator - Medical Genetics Practice

The Administrative Coordinator supports the Inherited Metabolic Diseases Service and the Clinical Genetics Service by providing hands-on administrative and care coordination support to a multidisciplinary clinical team. This role helps ensure timely patient access to care through referral management, Epic work queue maintenance, insurance coordination, and cross-coverage of both services. The coordinator works alongside two experienced administrative coordinators currently in these roles.

Key Responsibilities • Manage daily referral work queues in Epic for Metabolic and Clinical Genetics Services • Review and follow up on referrals to support timely scheduling • Provide administrative support to geneticists, genetic counselors, nurse practitioners, and dietitians • Serve as a point of contact for patients, families, and referring providers • Maintain accurate documentation in the Epic electronic medical record Metabolic Service–Specific • Obtain prior authorizations for specialty medications, metabolic formulas, and medical foods • Coordinate with insurance payers, pharmacies, and vendors • Track approvals, denials, and renewal timelines Team Collaboration & Cross-Coverage • Provide cross-coverage across both services to ensure continuity • Partner closely with two experienced administrative coordinators for shared coverage and training

Bachelors Degree or equivalent combination of applicable 5 years related administrative or business experience required. Some supervisory experience preferred. experience and education Strong attention to detail, follow-up, and organizational skills Ability to work independently and collaboratively Clear written and verbal communication skills