Senior Solutions Engineer (3 years, B2B SaaS)

About Docsumo

Docsumo is your go-to Document AI solution for streamlining business operations. We turn complex documents like bank statements, policies, and financial statements into valuable, actionable data. Our cutting-edge technology helps businesses make smarter decisions faster. We are backed by marquee investors such as Sequoia, Barclays, Fifth Wall, Common Ocean, and Techstars.

At Docsumo, we're on a mission to revolutionize how businesses handle data. We empower companies to

• Boost efficiency by 6-10 times.
• Make quick, accurate decisions from unstructured information.
• Scale operations effortlessly through innovative technology

Key Responsibilities

• Provide technical expertise through solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc.
• Should be able to cater to the customer's requirement.
• Should be able to provide support assistance to the customer at times when required.
• Delivering customer demos and helping with customer onboarding.
• Should be able to design solutions based on the customer’s requirement and flexibility and must know how to work on multiple solutions.
• Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps are encountered.
• Reporting processes that may need improvement.
• Ensuring that our CRM contains accurate account details and contact information.
• Work with the CS and Sales team to ensure all the demos and onboarding setups are handled.
• RnD mindset to come up with innovative solutions and workflows.
• Work Timings will be 3:30PM IST to 12:30AM IST

Need to have

• Has minimum 3 years of experience, preferably in SaaS or IT.
• Must have a full time degree in Engineering Background.
• Must have good experience in programming languages like python.
• Good understanding of REST API and making api calls.
• Good experience with POSTMAN, integration tools like zapier, and other middleware.

Nice to have

• Team player who can take responsibility for anything from fixing the office internet to making a sales pitch to the CXO of a company. We believe in the ideology that - Buck stops with me
• Consistent track record of documenting, synthesizing, and communicating results.
• Must be self-motivated, flexible, collaborative, with an eagerness to learn.
• Commitment to embracing best practices and a continual improvement mindset.