Priority Advisor (Support & Escalations)

About the Role

As a Priority Advisor, you will take full ownership of a portfolio of high-value clients, acting as their primary point of contact and trusted advisor. You will guide clients from onboarding through to renewal, ensuring they achieve strong results while delivering a consistently high-quality experience.

This role is heavily focused on driving retention and overall client success , making it ideal for someone who is proactive, commercially minded, and confident in managing client relationships end-to-end.

What the role involves

• Managing a portfolio of 10 high value clients
• Full ownership from onboarding through to renewal
• Running onboarding calls and scheduled review calls once campaigns are live
• Proactively monitoring client activity daily and stepping in early where needed
• Working closely with the campaigns team to improve performance and client experience
• Driving retention and overall client success

What we’re looking for

• Strong communication skills (especially on calls)
• Ability to stay in control of conversations and handle pushback confidently in line with our guides
• High level of accountability and ownership
• Strong client relationship management and consistent engagement
• Account manager experience

What We Offer

• Base salary + commission structure.
• A company that rewards outcomes, not just activity.

Candidates will be placed within one of the Emmington portfolio companies.