Field Service Engineer

p{margin-top:0pt;margin-bottom:1pt;}p.Heading1{margin-top:20.0pt;margin-bottom:6.0pt;}span.Heading1{font-size:20.0pt;}p.Heading2{margin-top:18.0pt;margin-bottom:6.0pt;}span.Heading2{font-size:16.0pt;}p.Heading3{margin-top:16.0pt;margin-bottom:4.0pt;}span.Heading3{font-size:14.0pt;color:#434343;}p.Heading4{margin-top:14.0pt;margin-bottom:4.0pt;}span.Heading4{font-size:12.0pt;color:#666666;}p.Heading5{margin-top:12.0pt;margin-bottom:4.0pt;}span.Heading5{color:#666666;}p.Heading6{margin-top:12.0pt;margin-bottom:4.0pt;}span.Heading6{font-style:italic;color:#666666;}p.Title{margin-bottom:3.0pt;}span.Title{font-size:26.0pt;}p.Subtitle{margin-bottom:16.0pt;}span.Subtitle{font-size:15.0pt;color:#666666;}p.ListParagraph{text-align:left;text-indent:36.0pt;}p.BodyTextIndent{text-align:left;text-indent:36.0pt;}span.BodyTextIndent{font-family:'Times New Roman';font-size:12.0pt;}span.BodyTextIndentChar{font-family:'Times New Roman';font-size:12.0pt;}span.CommentReference{font-size:8.0pt;} Key Responsibilities: • Able to perform installation, calibration, repairing and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams • Able to perform equipment upgrades • Able to work independently • Develop strong customer relationships at multiple levels in the customer organization. • Manage customer's expectations • Manage day-to-day service activities at assigned customer sites • Work with end users to schedule work tasks as required • Report and track activities including installations and equipment issues • Perform preventative and corrective maintenance tasks as necessary • Compiles data for and prepares regularly scheduled or special reports, analysis, and statements. • Interfacing with customer on technical matters • Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results. • Process experience desired to be able to run and perform basic process troubleshooting • Drives key projects to improve equipment performance • Travel as needed to support customers • Drives key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations • Support other projects as assigned by management • Other duties as assigned Requirements: • Five years experience in a field service engineer role dealing directly with customers preferably in semiconductor industry • Associates degree in electronics or equivalent experience in the electronics field • Ensures all safety requirement are satisfied and current as per local and corporate requirements