Porter

MARRIOTT VACATION CLUB INTERNATIONAL

JOB DESCRIPTION

JOB TITLE : PORTER

DEPARTMENT : FRONT OFFICE

OVERALL RESPONSIBILITIES

• Responsible for efficient and courteous luggage handling. On a daily basis deal with all porter related tasks assigned by front office.
• To assist all guests efficiently, courteously and professionally, ensuring maximum guest satisfaction. To maintain Marriott’s high standard of service and hospitality at all times.

WORKING RELATIONSHIPS

Reports to: Front Desk Supervisor/Front Desk Manager

Supervises: N/A

Interfaces: Guests, Heads of Departments, MVC Associates

ESSENTIAL JOB FUNCTIONS

• Offering assistance to guests arriving in car in front of the lobby, to bring their luggage to reception, or luggage storage room.
• Strive to deliver luggage to guest apartments in a timely manner.
• Cover the gate when needed giving a professional and courteous welcome to owners, guests and providers when arriving to the resort. Have a control in place of all individuals entering the resort, following the guidelines given by the company via managers and supervisors.
• Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.
• Always use the correct telephone etiquette.
• Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.
• Maintain a high standard of personal hygiene and wear proper uniform at all times.
• Ensure the cleanliness and maintenance of all luggage trolleys.
• Understand the resort fire and safety procedures.
• Handle guest complaints in a professional and hospitable manner.
• Report any unusual occurrences to the supervisor, MOD, Front Desk Manager or Resort Manager.
• Adhere to all company policies and procedures.
• Know and adhere by the daily performance standards.
• Ensure that the luggage room is kept clean and free of unnecessary items.
• Ensure that lobby is presentable. Always checking welcome drink, sofas, pillow, etc..

JOB QUALIFICATIONS

• Fluent in Spanish and English. Other European languages an plus.
• Excellent hospitality skills.
• Well organized, good team player.

PHYSICAL JOB REQUIREMENTS

• Maintain a neat and professional appearance at all time.
• Frequent bending, kneeling and stooping, lifting up to 15kg, climbing ladders and up to 5 floors of stairs
• Good visual observation.
• Long standing hours.
• Stress resistant
• Good communication skills
• Flexible (working hours)
• Standing long hours.

MARGINAL JOB FUNCTIONS

• Perform other duties as required to meet the needs of the department or as instructed by Management.

OTHER

• Be punctual and wear the name tag and uniform at all times during working hours.
• Perform all tasks in a timely manner ensuring all deadlines are met.
• Perform other related tasks as assigned by management.
• Comply with MVCI and Marriott International polices and procedures.
• Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
• Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
• Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.