Customer Support Representative - Internet Services

Are you passionate about helping others and solving technical problems? We're looking for motivated, customer-focused professionals to join our team as Customer Support Representatives. In this role, you'll assist customers with internet service questions, troubleshoot connectivity issues, and provide exceptional customer service while creating a positive experience on every interaction.

If you enjoy technology, problem-solving, and helping customers find solutions, we'd love to hear from you!

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities

• Answer inbound customer calls regarding internet services
• Troubleshoot internet connectivity service issues
• Assist customers with starting, transferring, moving, or disconnecting services
• Schedule technician appointments when necessary
• Process billing inquiries and collect payments securely
• Research customer accounts to identify the correct services and provide accurate resolutions
• Document every customer interaction in the appropriate systems
• Update customer account information as needed
• Navigate multiple systems while speaking with customers
• Deliver professional, friendly, and efficient customer service on every call

Qualifications

• 1 year previous call center/technical or troubleshooting experience preferred
• Excellent communication and active listening skills
• Strong attention to detail and accuracy
• Solid computer skills with the ability to navigate multiple applications and browser tabs simultaneously
• Good troubleshooting and problem-solving abilities
• Strong time management and organizational skills
• The ability to remain calm and professional during challenging customer interactions
• A willingness to learn new systems and technology
• The ability to work independently in a remote environment while contributing to team success