Applications & Business Intelligence Lead

At Amplifon Poland, we're currently looking for an Applications & Business Intelligence Lead to join our team in Łódź. In this role, you'll be responsible for the development, maintenance, and continuous improvement of business-critical applications and Business Intelligence solutions, playing a key role in driving digital transformation, optimizing business processes, and implementing global IT standards and solutions. Your Responsibilities Ensure the stability, performance, and continuous improvement of business applications supporting the company's operations and retail network. Partner with business stakeholders to deliver technology solutions that improve operational efficiency and support digital transformation initiatives. Lead the development and optimization of Business Intelligence, reporting, and data analytics solutions. Oversee system integrations, process standardization, and compliance with company policies and applicable regulations. Provide second-level support for local business applications and coordinate the resolution of critical incidents. Monitor application performance and identify opportunities for continuous improvement. Coordinate local initiatives and support the implementation of global IT projects and solutions. Manage relationships with external vendors and collaborate with local, regional, and global stakeholders to ensure business continuity and successful project delivery. Your Profile Minimum 5 years of experience in IT Applications, Business Intelligence, or Data & Analytics. Experience delivering IT projects and partnering with business stakeholders in an international environment. Strong knowledge of SQL, reporting tools, and data analysis. Experience managing and enhancing business applications and CRM/ERP systems, preferably Oracle CRM & ERP. Good understanding of business processes, system integrations, and IT service management principles. Strong analytical and problem-solving skills, with the ability to translate business needs into effective technology solutions. Excellent communication and stakeholder management skills, with experience coordinating cross-functional teams and external vendors. Fluent English (minimum B2). Your Working Environment International retail and healthcare environment. Collaboration with local and global IT teams, business stakeholders, and external partners. Development and support of back-office and front-office applications supporting Amplifon's network of clinics. Business Intelligence, reporting, and data analytics. Participation in international projects and global system implementations. Technologies & Tools Oracle CRM & ERP and business applications supporting operational processes. Business Intelligence and reporting platforms. System integration and data management solutions. Microsoft ecosystem supporting data analytics and reporting. What We Offer The opportunity to work for a company driven by a meaningful mission: helping people rediscover the full richness of hearing. A full-time employment contract with Amplifon, the global leader in hearing care solutions. A Monday-to-Friday schedule with fixed working hours, supporting a healthy work-life balance. Ongoing learning and career development opportunities through the Amplifon Academy. A collaborative, supportive, and inclusive working environment where teamwork and mutual respect are valued. A comprehensive benefits package, including private medical care for you and your family, group life insurance, and access to the MyBenefit platform (including MultiSport and MultiLife). Christmas benefits and seasonal gifts.