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Deputy Manager - Facilities

WNS Global Services · Cape Town, South Africa

Operations ManagementManager LevelQuick applycontract4 days ago

About The Role

  • Role Purpose Ensure uninterrupted business operations through a safe and efficient facility environment.
  • Manage a site team and lead day-to-day maintenance, proactively manage technical operations, and support lifecycle management of equipment.
  • Oversee audits, enforce health & safety standards, guide utilities management, and contribute to continuous improvement across services and infrastructure.

Key Responsibilities

Operational Excellence & Maintenance

  • Oversee planned, preventive, corrective, and emergency maintenance consistent with SLAs
  • Identify, assess, and resolve facility risks and equipment faults proactively Compliance & Continuous Improvement
  • Implement and maintain HSE, quality, and risk management systems in line with company standards
  • Initiate process improvements to enhance operational effectiveness, energy efficiency, and cost savings Team & Project Leadership
  • Supervise and mentor technical team, including scheduling, performance feedback, and development
  • Assist with or lead small-scale technical projects, ensuring timely and cost-efficient delivery.
  • Stakeholder Engagement & Reporting
  • Serve as the communication hub, coordinating daily operations and handling supplier relationships.
  • Prepare weekly and monthly technical reports for leadership and facilitate regular team and supplier meetings.
  • Maintain audit-ready documentation, including compliance, maintenance logs, and project records.

Asset & Utilities Management

  • Manage technical assets’ lifecycle to maximize equipment lifespan and compliance.
  • Oversee utilities usage, monitoring, and cost-control initiatives.

Availability & Response

  • Be available for standby duty and overtime when required

.• Respond promptly to emergencies affecting site operations.

Qualifications & Experience RequiredEssential

  • Matric Grade 12
  • Qualified Electrician
  • Wireman’s license
  • WNS DOL registration
  • Minimum N3 or equivariant
  • At least 5 years Experienced preferably in a Facilities environment and in a similar role.
  • Driver’s License and own transport
  • Own cellphone
  • Fluent in both English and Afrikaans
  • Proficient in Word, Excel, PowerPoint, outlook etc.Preferred
  • Facilities Management background
  • Testing electrical installations
  • HVAC systems• Report writing
  • Regulatory compliance• Vendor contract management
  • Staff management (HR basic functions)6. Behavioral Traits Required
  • Formulate strategies and concepts.
  • Planning
  • Know the industry.
  • Goes the extra mile.
  • Initiative
  • Planning & Implementation
  • Must thrive to work under pressure

.• Be able to self-motivate.

  • Must be results driven
  • Professional work ethic 

Other Specific Requirements

  • Adapt to system changes.
  • Adapt to structural changes

.• Adapt to company restructuring.

  • Be flexible with the demands required from Facilities department and business.
  • Be a team member.
  • Be available on standby/contactable when required.
  • Strategic planner
  • Site technical budget control
  • Be available to work overtime as and when required with fair notice

 

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