Assistant Manager Hotel Operations- Full Time (Harrah's Atlantic City)

Responsible for the Front Office and Front Services areas of the Hotel for Harrah’s Atlantic City. Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. Starting Salary $60,000- $62,000

• Assists in the development of strategies and operation plans that will heighten the guest experience and improve operating effectiveness • Assists in the formulation of the operating and capital plan for the Front Desk and Front Services area • Assists in the development of and coordinates the implementation of periodic service plans for the department • Assists in the recruiting, interviewing and hiring of new employees • Approves proper scheduling of personnel on all shifts • Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. • Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements • Develops highly skilled successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them • Develops strong working relationships with Hotel division managers and supervisors to ensure unity and a consistent direction • Develops departmental training programs with an emphasis on customer service and supervisory leadership • Ensures adherence to departmental/company policies and procedures and compliance with any applicable regulatory agencies • Immediately address service breakdowns and follows up to ensure guest satisfaction • Monitors the efficiency and effectiveness of the department, making recommendation for change as appropriate • Makes and implements cost effective recommendations for streamlining operation process for the purpose of building employee engagement and exceeding customer expectations • Maintains knowledge of hotel, community and special events in order to provide guests with needed information
• Strong interpersonal and communications skills required • Superior leadership and customer relations skills. • Outstanding customer service, organizational and communication skills; professional appearance • Knowledge of casino/hotel industry preferred • Excellent team leadership and communication skills Bachelor’s degree preferred. 2-3 years supervisory experience required. Experience in the management of a large staff in a 24-hour operating environment helpful. LMS experience preferred. Knowledge of resort hotel policies and procedures. Must possess a valid New Jersey driver's license. NJ CER LICENSE REQUIRED