Customer Success Team Lead

About us

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer premium customer experience.
• Think Big - we believe in always striving for more.
• Betty.ca, a scale-up company, is hiring in Sofia, Bulgaria an experienced Customer Success Team Lead to become part of our growing Customer Success team!

Requirements

• Participate in the recruitment, onboarding & training of new hires across the company’s offices
• Oversee daily operations in Customer Success
• Initiate & conduct regular 1:1 sessions with your team to discuss quality and productivity metrics and overall performance
• Managing shifts and ensuring team members' success
• Support in the design & induction, and any ad hoc training sessions when necessary in collaboration with the L&D team
• Handle escalations within and outside of the Customer Success domain
• Ensure consistent application of customer success strategies

Qualifications

• Previous leadership experience
• Strong people management and coaching skills
• Excellent communication and conflict resolution abilities
• Comfortable working with KPIs and optimizing team performance
• Experience improving workflows & managing schedules

What we offer

• Competitive salary
• Premium Health insurance
• Career and skills development opportunities
• Fun and collaborative team environment
• New modern office space