Engineer, Technical Support, Windows Agents (Early Morning Shift)

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The Veeam backup for Windows technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

What You’ll Do

• Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing
• Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies
• Research and troubleshoot customer problems and inquiries
• Update and work assigned cases in a timely manner
• Maintain strong customer rapport and excellent, timely communication
• Contribute to documentation to build Veeam’s knowledge base

What You’ll Bring

• Advanced use of administrator level tasks for Windows Server and Desktop Operating Systems
• Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration / troubleshooting (NAT, ports, DHCP, DNS)
• 1-3 years of technical troubleshooting experience in a role where problem resolution skills were required
• Certifications in server and networking highly desired
• Excellent communications skills (verbal and written)
• Able to work independently in a fast-paced environment
• Operate effectively in stressful situations

Bonus Skills

• Database engines (SQL/Oracle)
• Microsoft Exchange/ SharePoint server administration
• Active Directory/Domain Controller administration
• Wireshark (tcp dump)
• Application performance analysis
• Hypervisor Experience: VMware or Nutanix
• VSS

What You’ll Get

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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