Agency Manager

ob Description About Niva Bupa: Niva Bupa Health Insurance Company Limited is a Public Listed Company on Stock exchange(s). The company’s purpose is to give every Indian the confidence to access the best healthcare. It intends to play the role of an enabler in the lives of its customers and help them live life without constraints. This is reflected in its brand philosophy – ‘Zindagi Ko Claim Kar Le’. As of December 31, 2025, Niva Bupa had over 210 physical branches across India. It additionally offers health insurance through its ecosystem partners including 2.2 Lakh agents, 575+ brokers, and over 115 Banca & Other Corporate Agency Partners. The company currently covers 24.5 million lives and has 10,587 hospitals empanelled in its hospital network. Niva Bupa has consistently maintained 90%+ claim settlement ratio over the last 4 financial years, having ended Q3FY26 with claim settlement ratio of 94.1%. With an employee base of over 10,100 people, the company is a certified Great Place to Work six times in a row. Role & responsibilities JOB SUMMARY (Primary function and purpose of this role) Enable achievement of key business outcomes Build a quality Agency by focusing on quality of hire and skilling Ensure adherence to all statutory and compliance requirements KEY RESPONSIBILITIES A. Achievement of Business Plans Ability to manage all the parameters of their business; Recruitment Activisation Premium Collection Case Rate and Case count Persistency Ensure that the Agents are engaged, motivated and productive by forging a strong relationship Ensure that Agents are constantly inducted, activated and productive Drive the incentive schemes to ensure that the Agents income exceeds benchmark Drive the R&R schemes floated by HO, ZO and branch Support the Agents in liaison with the HO for addressing their requirements/ concerns Being fully compliant to all the norms laid down by the regulators and the company Manage channel conflicts in the team To achieve product wise targets & profitability Understand the Agents business in depth and seek opportunities for business development and revenue generation B. Team Building Goal setting of all Agents in the team. Regular and periodic review, monitoring and mentoring of all the relationship they are managing to ensure that they are on track to achieve their goals Regular Field observation and Demonstration with the agency force Regular Agent visit Key Measures of Performance Major performance assessing criteria and expectations from the role) New GWP Renewal GWP Renewal no. of cases Active agents and PA New Agents Hiring Audit findings Key Relationships (Internal / External) (Key internal and external stakeholders) Internal: Agency Team & Cross Functional Teams External: Agents & Policy Holders Preferred candidate profile A. Analytical Skills Designing Sales Strategies to achieve the business goals Analytical skills to read , interpret MIS Skill sets to handle a team of agents to achieve the business goals B. Domain Knowledge Sound domain knowledge of the health insurance policies and practice in India Good knowledge of the legal and regulatory requirements and compliances C. Leadership Attributes Strong written and verbal communication skills Ability to manage a team, keep it motivated. Result orientation Ability to spot and utilize opportunities. Energetic and enthusiastic personality Minimum Qualification Graduation in any discipline from a recognized educational institute Minimum Experience Experience - 1-5 years of relevant work experience.