Senior Executive - Branch Operations Service, Support and PSD

Role Objective : To manage end-to-end servicing of UNO tickets, ensuring timely resolution, high accuracy, and adherence to defined SLAs while supporting sales and internal stakeholders. Key Responsibilities : · Handle and resolve UNO service tickets end to end within defined TAT/SLA Coordinate with dependent functionsto address queries, escalations, and operational issues Ensure accurate processing of service requests with minimal rework or errors Track, monitor, and follow up on pending and aging tickets Escalate critical or SLA-breaching cases to relevant stakeholders promptly Maintain service quality, compliance, and documentation standards Provide backup support during peak volumes or business exigencies Key Skills & Competencies : · Strong understanding of servicing processes and ticketing systems Good coordination and communication skills High attention to detail and accuracy Ability to manage high volumes under tight timelines Problem-solving mindset with ownership and accountability Educational Qualification : · Graduate in any discipline Experience : · 1–3 years of experience in operations, servicing, or insurance support role preferred