Assistant Manager

JOB SUMMARY: An experience and detailed oriented candidate who can oversee Policy Issuance process for B2B Group Business. He will be responsible for leading and managing the end-to-end policy issuance process within the insurance company. This includes ensuring efficient workflow, maintaining high levels of accuracy, and adhering to all regulatory and compliance standards. The manager will play a key role in optimizing processes, implementing technology solutions, and ensuring timely and accurate policy delivery and delivery of other associated activities as per the job role. KEY RESPONSIBILITIES:  Oversee the entire policy issuance / endorsement lifecycle, from data and other documents scrutiny and insured data upload into policy admin system, generation of master policy document and dispatch to customer / TPA  Ensure all data is processed accurately and efficiently, adhering to defined service level agreements (SLAs) and internal benchmarks.  TPA coordination  Coordinate with internal and external stakeholders to resolve discrepancies and ensure seamless delivery of work.  Prepare regular reports for senior management on operational performance, trends, and challenges.  Drive day to day governance with the TPA & customer  Address and resolve complex policy issuance queries and escalations from internal and external stakeholders.  Managing issuance of premium invoices, GST reconciliation, CD balance reconciliation  Support audit processes by providing necessary documentation and reconciliations (manage internal/external audits)  Identify bottlenecks and inefficiencies in the policy issuance process and explore solutions for improvement  Enrolment portal & app set up and testing  Participate in cross-functional projects aimed at improving overall operational efficiency.