Senior Renewals Advisor

JOB SUMMARY: To achieve renewal targets, whilst ensuring service levels and customer satisfaction remain paramount. Responsible for renewal targets through customer interaction on Inbound/Outbound. KEY RESPONSIBILITIES:  Shift focus from top line driven effort to managing input levers like increasing efficiency  To manage personal workloads efficiently & create opportunities to achieve and increase renewal persistency.  Capacitate, drive productivity and performance  The team is primarily responsible for making outbound calls to customer to inform him/her about the renewals,  To ensure minimum productivity standards are met at all times.  Maintain cheque bounce below 2 %  Cross sell/up sell products  Build work culture of zero tolerance towards non-compliance and misconduct  Maintain quality scores above 85% and ensure improvement.  arrange for payment instrument collection, collect payment through online channels and reconcile payments received with the Finance teams  Establish minimum hygiene around compliance and code of conduct.  Minimize the wrap up time and maintain it below 30 seconds