Director of Trust & Safety

This is a net-new leadership role for a peer-to-peer marketplace scaling fast, built to give Trust & Safety a real seat at the table instead of being a reactive cost center. You'll report straight to the COO and own the function end to end: fraud prevention, identity verification, investigations, and moderation. Success looks like a measurably safer platform within a year, fewer fraud losses, faster incident response, and a T&S team running on real workflows and automation instead of tribal knowledge.

What You'll Own

• Build and run the Trust & Safety operating model from the ground up: team structure, workflows, tooling, and the roadmap to scale it
• Drive down fraud losses and platform risk by defining and tracking the metrics that actually move the needle
• Translate marketplace threats into executive-ready reporting that gets budget and buy-in
• Partner with Product and Engineering to ship fraud detection, identity verification, and moderation tooling that delivers measurable results, not just features
• Own high-severity incident response, connecting Legal, Engineering, and Operations so investigations actually change policy and product
• Evaluate and manage vendor relationships for fraud and identity tools, owning the build-vs-buy calls
• Set the policy foundation with Legal, keeping it audit-ready and enforceable across the org

What We're Looking For

• 7+ years in Trust & Safety, Fraud Operations, or Risk Management
• 5+ years leading people, including managing other managers or senior ICs
• A track record of building or scaling a Trust & Safety, fraud, or marketplace-integrity function, not just running an existing one
• Proven ability to turn operational problems into systems and influence cross-functional roadmaps
• Experience reporting metrics and outcomes directly to executive stakeholders
• Background in a high-growth marketplace, platform, or consumer internet business
• Professional fluency in English, C1 minimum, written and spoken

Nice to Have

• Background in P2P marketplaces, rental platforms, or fintech
• Hands-on experience with identity verification or fraud tools like Jumio, LexisNexis, TransUnion, or IPQS
• Experience standing up AI or automation-driven workflows inside a T&S org

Tools and Stack

Zendesk, Snowflake, Jira, Confluence, Slack, plus identity/fraud platforms like Jumio or IPQS

Details

• Location: Remote, Colombia
• Time Zone: CT
• Type: Full-time

About the Company

An established, fast-scaling two-sided marketplace in flexible housing, connecting hundreds of thousands of property owners with renters needing month-plus stays. Profitable, over a decade in business, and recently recognized as a category leader in its space.