Lead Rep NT Cust Serv

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Customer Management

Job Sub Function

Non-Technical Customer Service

Job Category

Business Enablement/Support

All Job Posting Locations

Zagreb, Grad Zagreb, Croatia

Job Description

Essential Job Duties and Responsibilities SAP maintenance of customers, codes and prices. Actively participate in maintaining SOPs related to customer, material and price master. Replacement for the following: entering customers’ orders within shortest possible time, considering all company standards, with the final goal to deliver the goods toward end customers. Also, responsible for coordination with internal and external stakeholders, who have connection with collection of orders, organisation of delivery toward customers, considering all company standards.

• Entry of new codes, customer or prices into SAP, based on appropriate management approvals  Regular follow up on monthly tasks related to material, customer, pricing
• Support for regular update on SOP connected to material, customer, pricing
• Collection of the orders from external customers  Taking responsibility to answer on customers inquiries
• After receipt of complaints from customers, checking appropriateness of request in case customer received higher or lower quantity of goods
• Keep customer informed about status of order or about progress in resolving issues

Qualifications

• Health School – Dental tehnician
• English
• Proactiveness with customer approach
• Strong analytical capabilities, goal oriented and ready to provide requested results
• Skilled with Microsoft Excel, SAP knowledge is advantage
• Strong interpersonal and communication skills

Required Skills

Preferred Skills

The anticipated base pay range for this position is

€24,000.00 - €38,640.00

Benefits

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.