Associate Store Manager

You Will

• Own operational excellence across inventory management, replenishment, shipment processing, stock organization, and inventory accuracy to ensure a seamless store operation.
• Lead execution of daily operational standards, including opening and closing procedures, store organization, cleanliness, and visual presentation.
• Identify operational opportunities and implement process improvements that enhance efficiency, consistency, and the overall Guest experience.
• Serve as Manager on Duty in the Store Manager's absence, providing leadership, decision-making, and support for daily store operations.
• Coach, develop, and onboard team members while driving accountability to operational standards, performance expectations, and company policies.
• Deliver a premium, hospitality-driven Guest experience by resolving escalated concerns with professionalism and partnering cross-functionally to ensure seamless Guest outcomes.
• Serve as the store's operational expert across systems and processes, leveraging platforms such as Shopify, NetSuite, and Gladly to support the team and resolve complex issues.

This Might Describe You

• 2–4+ years of retail leadership experience in premium retail or showroom environments
• Strong operational and organizational skills with attention to detail
• Experience handling inventory management systems and operational workflows
• Demonstrate expertise across store systems including Netsuite, Shopify, Gladly, and related platforms, serving as the team's operational resource and escalating complex issues when appropriate
• Proven ability to resolve Guest issues with professionalism and care
• Comfortable leading teams and making decisions independently
• Strong communication and interpersonal skills
• Experience serving as keyholder or Manager on Duty
• Experience in furniture, home, lifestyle, or luxury retail environments
• Passion for design, hospitality, and Guest experience
• Ability to multitask and adapt in a fast-paced retail environment
• Availability to work evenings, weekends, and holidays as needed
• Ability to lift and move merchandise up to 50 lbs

Why Join Us

• 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
• Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
• Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
• Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
• Employee Discount**: 40% off almost all Thuma products.
• Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.

** Some exclusions may apply

• Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.