Brand Ambassador LAMPs, Plug-Ins, and Events

This position will be involved in the coordination of retail fronts in market under the direction their direct supervisor and the City Manager. A Brand Ambassador is to build the image of our smoke-free brand and to inspire Legal Age Smokers and Nicotine users, discussing the differences and benefits of using a smoke-free alternative. An ambassador will operate in specific breweries, restaurants/bars, nightlife and local city events network and will be responsible for facilitating legal age smokers and nicotine users, who would otherwise continue to smoke, to convert to a smoke-free alternative by explaining its purpose, matching its benefits to their needs. Overall, Brand Ambassadors act as key contributors to the smoke-free future we’re working towards. The core function of this role is to introduce Legal Age Smokers and Nicotine Users to our smoke-free product following all guidelines as this is a critical step in converting Legal Age Smokers and Nicotine Users by working with them 1:1 providing an exceptional consumer experience.

Duties and Responsibilities

• Brand knowledge with the ability to demonstrate product demos, answer questions, and make recommendations that meet customer’s needs.
• Deliver high-touch retail service, including greeting customers, uncovering needs, educating, recommending, and supporting consumer conversion decisions.
• Execute retail operations, including accurate transactions, order processing, stocking inventory, and managing consumer payment information
• Demonstrate excellent service and develop strong customer relationships in a retail, hospitality, or customer-focused environment.
• Educate customers on brand values and product features
• Stay informed on product knowledge, promotions, and visual standards.
• Submitting end of shift detail reports to leadership daily
• Opportunity to earn performance-based incentives by achieving KPIs

Skills/Knowledge

• Relevant state, local, and national regulatory and legal guidelines concerning tobacco consumption.
• Company guidelines on the marketing of NCAs to legal-aged consumers.
• Effective communication techniques and appropriate time management principles.
• Understanding logistical operations.
• Operational procedures may including processing payments, stocking product, maintaining customer payment information appropriately.
• Critical Thinking — Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making — Considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Coordination — Adjusts actions in relation to others' actions.
• Time Management — Manages one's own time and the time of others.
• Speaking — Talks to others to convey information effectively.
• Persuasion — Persuades others to change their minds or behavior.
• Reading Comprehension — Understands written sentences and paragraphs in work related documents.
• Service Orientation — Actively looks for ways to help people.
• Social Perceptiveness — Is aware of others' reactions and understanding why they react as they do.
• Excellent communication and listening skills.
• A problem-solving attitude.
• Ability to deliver personalized service/communication for each consumer.
• Timely in handling escalations while remaining consumer focused.
• Understands and anticipates consumers’ needs and expectations.
• Delivers a personalized experience dependent on the consumers’ needs and expectations.
• Consistently follows through on commitments and promises.
• Aims to deliver best-in-class experiences.
• Overcomes obstacles to move forward and helps others to do the same.
• Proactively works to find solutions to problems and challenges the status quo.
• Demonstrates a strong work ethic
• Works independently and as part of a team to manage workload and ensure all tasks are completed.
• Has an open and honest mindset, able to admit mistakes and take responsibility.
• Actively accepts and values feedback, using it to improve their capabilities.
• Seeks and adapts to change and is not afraid of uncertainty.
• Displays confidence and enthusiasm for the product, believing in its importance.
• Shares vision of consumer conversion to Smoke Free products and working towards a Smoke Free Future.
• Easily establishes contact with consumers and builds strong relationships and trust quickly.
• Excellent at managing key stakeholders.
• Able to listen effectively and express thoughts clearly and concisely.
• Responds to customer needs with empathy.
• Eagerly gathers and understands new information by showing interest in the opinions and experiences of others, seeks to put the knowledge gained into practice.
• Able to build a work environment of openness and transparency, creating space to deliver.
• Demonstrates curiosity and creative thinking to produce ideas to improve the consumer experience.
• Has a critical mindset, with a proactive viewpoint to find innovative ways to drive success and learn from mistakes.
• Views situations from a big picture perspective and makes optimal decisions for consumers based on various sources of information.

Preferred Education and Experience

• Licensed driver with a good driving record
• Bilingual in Spanish is a plus
• High School Diploma or equivalent is preferred.
• Experience in brand building activities (Events, Hotel/Restaurant, Nightlife Industry).
• Multiple experiences in Sales/Customer service roles (Hospitality, solution or consumer focused selling/customer service, retail or field sales experience).
• Experience in consumer management.
• Experience in building & managing relationships with multiple stakeholders

Physical Requirements

• Ability to travel within select market area.
• Must be able to lift objects of at least fifty (50) pounds.

Technology

• Square reader
• Inventory Software
• ID Scanner
• Electronic Tablets
• Office suite software - Microsoft Office including Teams and OneDrive
• Electronic mail software - Microsoft Outlook
• T-Sheets

Work Schedule

• Flexible scheduling
• Must be available evenings & weekends.