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IT Support & Systems Specialist
Carazo Enterprise SL · Remote, Panama
About The Role
- The IT Support & Systems Specialist is the lead technical resource responsible for the company’s
- computing equipment, network, and security systems in Panama, and for coordinating the IT setup
- and ongoing support of the Group’s remote and distributed workforce. This is a senior, hands-on
- role: the holder is expected to own the full IT environment end-to-end, work autonomously with
- minimal supervision, and act as the single point of accountability for end-user computing,
- infrastructure, and both physical and digital security.
- University degree or higher technical diploma (técnico superior) in Systems Engineering, Computer Science, IT, Networks, or a related field.
- Minimum 5 years in IT support / systems administration, including at least 2 years operating as the lead or sole IT resource, owning an organization’s IT environment end-to-end.
- Proven experience setting up and supporting a remote / distributed workforce.
- Strong hands-on expertise with Windows (client and Server), Active Directory / Microsoft Entra ID, and Microsoft 365 administration.
- Configuration and troubleshooting of routers, switches, Wi-Fi, VLANs, and firewalls.
- Practical experience with EDR/antivirus, VPN, MDM, patch management, and identity/access management including MFA.
- Hands-on experience with CCTV, access control, and/or alarm systems, or demonstrated ability to manage vendors delivering these.
- Proficiency with remote-support and remote-provisioning tools (e.g., AnyDesk, TeamViewer, RDP).
- Fluent Spanish and professional working English (written and spoken).
- Legally authorized to work in Panama.
- Strong documentation and asset-management habits.
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