Tenant Collections & Relations Specialist

• RemoteVA PH is looking for a Tenant Collections & Relations Specialist to manage tenant communications, ensure timely rent collection, and maintain strong tenant satisfaction.
• This position is ideal for someone who is organized, professional, and confident in managing payment follow-ups and building positive relationships with tenants.

Key Responsibilities

• -Handle tenant relations by maintaining open and professional communication.
• -Ensure on-time rent and payment collections through consistent follow-ups.
• -Manage and track collections activities using AppFolio and Asana.
• -Record and update all payment-related data accurately in the system.
• -Address tenant concerns promptly and coordinate with property managers when necessary.
• -Identify and escalate any payment delays or issues requiring management attention.
• -Support process improvements to increase collection efficiency and tenant satisfaction.

Requirements

Qualifications

• -Proven experience in collections, tenant management, or property administration.
• -Excellent communication and negotiation skills (written and verbal).
• -Highly organized with strong attention to detail.
• -Familiarity with AppFolio and Asana is highly required.
• -Ability to work independently in a remote environment.
• -Strong customer service orientation with a professional and empathetic approach.

Tools & Software

• -AppFolio (required)
• -Asana (required)

Benefits

• Why Join RemoteVA PH?
• -Be part of a professional and supportive remote team.
• -Gain experience working with U.S.-based property management clients.
• -Enjoy long-term, stable employment with opportunities for growth.
• -Clear processes and modern tools to support productivity and performance.
• 🕒 Schedule: Monday – Friday, 9:00 AM – 5:00 PM EST
• 💻 Work Arrangement: Remote / Work from Home

How to Apply

If you have the skills and passion for both collections and tenant relations, we want to hear from you! 📩 Send your updated resume to [email hidden — sign in] with the subject line: “Application – Tenant Collections & Relations Specialist”