Junior Service Desk Analyst

Euromonitor International is seeking a motivated and customer-focused Junior Service Desk Analyst to join the Global Service Desk team in Bangalore.

In this role, you will provide first-line technical support to internal colleagues, ensuring timely resolution of incidents and service requests while maintaining high standards of communication, documentation, and customer service.

What You'll Do

• Own and resolve IT incidents and service requests end-to-end via our ticketing system
• Troubleshoot hardware, software, network, and Microsoft 365 issues
• Handle user account tasks — password resets, access permissions, onboarding/offboarding
• Keep colleagues updated throughout and document resolutions clearly
• Flag recurring issues and contribute to the team knowledge base
• Collaborate with global Service Desk teams to maintain consistent support standa
• Basic troubleshooting across Windows; macOS/Linux familiarity is a plus
• Working knowledge of Microsoft 365 and Active Directory basics
• Clear communicator who can simplify technical language for non-technical users
• Organised, empathetic, and comfortable managing multiple requests at once
• Eager to learn and willing to occasionally support outside standard hours

Experience

• 0–2 years in IT support, or a fresh graduate with relevant technical knowledge
• Any diploma or degree welcome
• Fluent in English (spoken and written)

• Professional Development: Grow your career with opportunities within a consultative and professional environment
• Flexible Work Schedule: Achieve a healthy work-life balance with our flexible work schedule options, including remote work opportunities and flexible hours
• Positive Work Environment: Join a collaborative and inclusive workplace culture where your ideas are valued, diversity is celebrated, and teamwork is encouraged
• Community Involvement: Make a positive impact in the community through our volunteer programs, charitable initiatives, and corporate social responsibility efforts
• (and more….!)

Our Values

• We act with integrity
• We are curious about the world
• We are stronger together
• We seek to empower
• We find strength in diversity