*Scout Junior Quality Coordinator - Portuguese (Brazil)

MAIN PURPOSE OF THE ROLE

• Are you a search engine guru? Can you find what you're looking for with just a few keywords? We have a unique opportunity for you to put your skills to the test!
• Welocalize is looking for an Portuguese (Brazil) speaker in Brazil to help support our client's project as Junior Quality Coordinator.

MAIN DUTIES

• You will be the junior coordinator of our Search Quality Rater project.
• You will complete tasks both in Portuguese (Brazil) and English (US).

The following is a non-exhaustive list of responsibilities and areas of ownership of the Junior Quality Coordinator

Performance Analysis

• ・May analyze data on quality performance, produce statistical quality reports, monitor progress, and create related documentation - with support from Quality Coordinators.
• ・Completes Internal Assessments.
• ・ Provides feedback on blind test ranges and queries coming from the team.
• ・ May provide ad-hoc support to raters and educate them on best practices and client’s expectations.
• ・Flags raters that show any behavioral concerns.
• ・ May analyze RCAs provided by resources and request clarifications, as necessary.
• Training and support
• ・ May participate in the creation/review of new training material, including best practices, newsletters, webinars, and others.

Analytics, Reporting, Knowledge, and Asset Management

・May keep track of data and analyze the data.

Communication

• ・May attend meetings with different stakeholders as applicable - with support of Quality Coordinators.
• ・ Monitors raters’ queries.

Other

・ May perform other program-specific tasks needed to achieve OKRs.

Project Details

Location: Remote, Brazil-based

• Hours: Part time: 20hours/week, Full time: 40hours/week
• Start date: ASAP
• Employment Type: Freelance/Independent Contract