IT Support Engineer

This is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.

• Provide telephone and email support for internal users
• Microsoft365 User Administration
• Starters / Movers / Leavers Process
• Backup administration and testing
• Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
• Document new and update existing IT procedures
• Assist with projects of all sizes including technology infrastructure and software projects
• Overall management and responsibility for the efficient handling of support requests
• The ability to conduct and participate in client meetings / system demonstrations
• Remote support for clients regardless of location
• Software installation, desktop imaging, software inventory and monitoring
• Configuration and installation of physical and virtual servers
• Administration and configuration of Cisco Networking devices. (Switches / Firewalls)
• A minimum of 3 years’ experience providing 2nd and 3rd line IT support
• A professional approach with excellent communication and interpersonal skills
• Strong experience installing, supporting, and troubleshooting:
• Windows 11
• Microsoft 365 and Exchange
• Active Directory
• Networking technologies including DNS, DHCP, and TCP/IP
• VMware and Hyper-V
• Remote access tools
• Mobile device configuration and support (iPhone/iPad)
• The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
• The ability to accurately understand and interpret customer requirements
• Excellent time management skills with the ability to prioritise and manage workloads independently
• 22 days holiday (increasing to 25 days after 1 year of service
• 2x "giving back" charitable days a year
• Private healthcare and pension
• Cycle to work scheme
• Continued professional development

DIVERSITY AND INCLUSION

Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.

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