Call Center Representative

Responsibilities

• The purpose of this position is to support existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.
• This position answers general questions and requires basic knowledge of position.
• Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls.
• Asks appropriate questions and serves as a resource of information when attempting to retain existing business.
• Enters all information related to the call for tracking and reporting purposes.
• Develops relationships with both internal and external customers.
• Elevates reoccurring issues to management.

Qualifications

•High school diploma required and college degree preferred.

• Customer service or sales experience preferred 0-2 years customer service experience preferred.
• Excellent written and verbal communication skills to effectively interact with customers.
• Excellent organizational and time-management skills to handle multiple tasks.
• Detail oriented to ensure accuracy.
• Above average problem-solving skills to resolve customer service issues.
• Basic computer skills and the ability to navigate through multiple systems without assistance.
• Appropriate license must be obtained if necessary for position.
• Core competencies include:
• Communicating with Impact
• Critical Thinking & Problem Solving
• Service Orientation