Manchester or London

Join a collaborative team at TransPerfect, where innovation meets client success. As a Junior TechOps Consultant, you’ll play a vital role in supporting the delivery of our flagship technology solutions to enterprise clients. Working alongside seasoned professionals, you’ll gain hands-on experience with web technologies, client integrations, and product support—making this an excellent opportunity to develop your skills in a global technology environment.

Responsibilities

• Monitor client activity across TransPerfect’s technology platforms; troubleshoot issues, respond to client queries, and escalate to engineering teams when needed.
• Assist the sales team in early-stage client engagements by gathering technical requirements and identifying potential solutions.
• Join client meetings and contribute to documenting technical needs and integration plans.
• Support the deployment of client solutions, including Single Sign-On (SSO) setups and web-based tool integrations.
• Maintain and update internal and external documentation on product features and client configurations.
• Participate in product demonstrations and training sessions on TransPerfect’s tools and technologies.
• Collaborate cross-functionally with Product, Development, and Production teams to ensure accurate delivery of client requirements.
• Gather user feedback and support efforts to enhance product features and usability.