Helpdesk Support Specialist

We are currently seeking an energetic individual to work full-time in our Barcelona office as a Helpdesk/IT Support Desktop Specialist. This is an associate/mid-level position for someone with at least 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include

• Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
• Adhere to procedures for logging, reporting and monitoring helpdesk requests.
• Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building