Receivables Support Representative

Receivables Support Representative (Collections & Billing Resolution) – Remote | U.S. Hours

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

• We’re hiring a highly execution-focused Receivables Support Representative to manage collections, resolve billing issues, and help protect company revenue.
• This is not a passive support role.

You will

• Drive collections on past-due accounts
• Investigate and resolve billing discrepancies
• Maintain accurate CRM records
• Help ensure cash flow remains consistent and organized

If you’re someone who follows up until issues are fully resolved and thrives in structured, high-output environments, this role is a strong fit.

What You’ll Own

Collections & Payment Execution (Primary Focus)

• Execute daily outbound collections through:
• Calls
• Emails
• Secure:
• Payments
• Payment commitments
• Maintain consistent follow-up cadence until full resolution
• Reduce:
• Aging balances
• Delinquency risk
• Identify and encourage auto-pay enrollment opportunities

Receivables Case Management

• Investigate billing issues raised through:
• Collections efforts
• Customer inquiries
• Internal teams
• Identify root causes — not just surface-level issues
• Open, manage, and resolve cases in Salesforce
• Ensure every case includes:
• Clear issue summary
• Investigation details
• Final resolution
• Confirm customer understanding before closing cases

Billing Issue Resolution

• Resolve:
• Invoice discrepancies
• Account setup issues
• System-related billing errors
• Coordinate with internal teams to resolve issues quickly and accurately
• Help prevent recurring billing problems through root-cause resolution

Customer Communication

• Communicate with professionalism, clarity, and confidence
• Balance:
• Urgency (collections)
• Empathy (customer experience)
• Provide proactive updates regarding:
• Payment status
• Billing investigations
• Handle objections and move conversations toward resolution

Documentation & CRM Accuracy

• Maintain clean, structured records in Salesforce
• Log:
• Calls
• Emails
• Payment commitments
• Outcomes
• Ensure all documentation remains accurate and audit-ready

Process Improvement

• Identify recurring collections or billing issues
• Recommend improvements to:
• Workflows
• Systems
• Follow-up processes
• Share operational insights during team reviews
• Help reduce:
• Escalations
• Repeat issues

What Makes You a Strong Fit

• You don’t drop follow-ups — you close loops
• You are:
• Persistent
• Detail-oriented
• Execution-focused
• You take ownership and solve problems end-to-end
• You stay organized in high-volume environments
• You can handle collections professionally without damaging customer relationships

Required Experience & Skills

• Experience in:
• Accounts receivable
• Collections
• Billing support
• Customer account management
• Proven ability to manage high-volume communication
• Experience with CRM systems (Salesforce preferred)
• Strong analytical and problem-solving skills
• Excellent written and verbal English communication
• High attention to detail and organization

Nice-to-Have Experience

• Experience in structured AR or collections environments
• Experience reducing delinquency or improving cash flow
• Experience driving auto-pay adoption
• Background working with operations or service teams
• Familiarity with:
• Root-cause analysis
• Process improvement workflows

What a Typical Day Looks Like

• Execute outbound collections and payment follow-ups
• Investigate billing discrepancies and customer concerns
• Open and update CRM cases in Salesforce
• Coordinate with internal teams to resolve account issues
• Convert eligible customers to auto-pay
• Track performance metrics and identify operational improvements

In short

You ensure payments are collected, billing issues are resolved at the root, and no customer account falls through the cracks.

Key Metrics for Success (KPIs)

Collections Performance

• 100% completion of daily collections tasks
• Total collections secured ($)
• Reduction in aging balances
• Auto-pay conversion rate

Case Management

• Billing cases opened vs. closed
• Case resolution time
• Documentation accuracy
• Minimal cases open longer than 2 weeks

Execution Quality

• Timeliness of follow-ups
• Reduction in escalations
• CRM data accuracy and completeness

Why This Role Stands Out

• Direct impact on company cash flow and revenue protection
• High ownership and accountability
• Clear performance metrics and measurable outcomes
• Opportunity to improve systems and operational workflows
• Fast-paced, execution-driven environment with growth potential

Interview Process

• Initial Screening Call
• Recruiter Interview
• Client Interview
• Offer & Onboarding

Apply Now

If you

• Follow through until full resolution
• Are comfortable with collections and billing problem-solving
• Thrive in structured, high-output environments

This role is a strong fit for professionals who enjoy operational ownership, collections execution, and maintaining accurate, organized receivables processes.